Warranty Information & Product Registration

Use this form to REGISTER your Sunday product. To WARRANTY a product, please e-mail warranty@sundaybikes.com with your contact info, the problem you are experiencing and a photo.

Fields marked in RED are required.

 

Sunday guarantees its product to be free from defects in material and workmanship. This guarantee is for the original purchaser only.

USA:
Return freight prepaid to: Sunday Bikes – 13502 Pumice Street, Norwalk, CA 90650. Include full name, shipping (street) address and phone number with the return. Allow 2-3 weeks for replacement delivery.

INTERNATIONAL
Any Sunday Bikes product that’s been purchased outside of your market and is needing warranty assistance, should be returned to the retail outlet that it was originally purchased from. If you are sending your product in for warranty from outside of the US and you purchased the product from outside of your respective country you are responsible for shipping both ways. Our international distributors are not responsible for servicing products they did not sell. However, in certain instances, you may be able to work with the distributor in your country. The customer is responsible for any policies the distributor may have in place.

For any questions, call Sunday at (562) 623-9995 from 12PM to 8PM, eastern standard time, Monday through Friday.

41 THERMAL: Sunday will replace its 41-Thermal processed products at no additional cost if it bends, cracks or breaks under normal riding conditions. Normal riding conditions are defined as “using the bicycle in a controlled fashion that is within your own capabilities.” This warranty does not include damage that is caused by external forces such as cars, tornadoes, sledgehammers, etc.

Warranty requests are handled on a case-by-case basis and registering 41-Thermal products guarantees your lifetime warranty. You can do that by either returning the card that came with your product or filling out the form to the right. Details about your lifetime warranty can be found below.

Sunday also reserves the right to exchange a damaged product with an alternative model that is believed to be a more suitable replacement. The finish is not covered by this warranty nor is the replacement not guaranteed to be the same color as the product being warrantied.

Sunday reserves the right to refuse replacement or offer a replacement at a reduced cost for products believed to be damaged outside the realm of the “normal riding conditions” described above. Sunday also reserves the right to exchange a damaged product with an alternative model that is believed to be a  more suitable replacement. The finish is not covered by this warranty.

Modifying Sunday products in a questionable manner (excluding cutting a fork steerer tube or handlebar grip area to size) will void the warranty. Modifications must be approved by Sunday and performed by a a professional bicycle mechanic.

COMPLETE BIKES WARRANTY

LIMITED WARRANTY: Your purchase includes the following limited warranty, which is in lieu of all other express warranties. This warranty is extended only to the initial consumer purchaser. This warranty gives you specific legal rights. You may have other legal rights that vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long implied warranties last, so the above limitations or exclusions may not apply to you.

FRAME WARRANTY: Steel frames are guaranteed against manufacturing defects (defined as a defect in materials or workmanship as delivered with the product) for (90) days from the date of original purchase, subject to the terms and conditions of this limited warranty. If frame failure should occur due to faulty materials or workmanship during the guarantee period, the frame will be replaced with the same or most nearly compatible frame then available. For frame replacement under the limited warranty, please contact the authorized dealer the bicycle was purchased from. Authorized dealers will contact us to initiate a warranty claim on your behalf. However, frames must be returned for inspection at the customer’s expense and include a copy of the original and dated purchasing receipt. International customers who purchase a bicycle from outside their home country are responsible for shipping to AND from Sunday USA. Please note: the fork is not part of the frame.

COMPONENT WARRANTY: Most non-proprietary components have a limited warranty offered by the component manufacturer directly. Please contact your authorized dealer for additional information on making a warranty claim on such a part. All other parts except Normal Wear Parts are guaranteed against a defect in materials or workmanship for a period of (90) days from the date of original purchase, subject to the terms and conditions of this limited warranty. If failure of a part should occur during the warranty period, the part will be replaced. Please contact an authorized dealer to initiate a warranty claim on your behalf. All parts must be returned for inspection at the customer’s expense and be accompanied by a copy of the original and dated proof of purchase. International customers who purchase a bicycle from outside their home country are responsible for shipping to AND from Sunday USA. Normal Wear Parts, defined as grips, tubes, tires, cables, brake shoes and saddle covering have a thirty (30) day limited warranty. Claims against Normal Wear parts and missing parts must be made within thirty (30) days of purchase. Please contact your local authorized dealer warranty assistance on components.

EXCLUSIONS: Any other warranty claim not included in the statements above is void. This especially includes installation, assembly and disassembly costs. The limited warranty does not cover paint damage, rust, any modification made to the bicycle, normal wear and tear, improper assembly or maintenance and installation of parts or accessories not originally intended or compatible with the bicycle as sold. The warranty does not apply to damage or failure due to accident, abuse, misuse, neglect or theft. Claims involving these issues will not be honored.

USEFUL LIFECYCLE: The length of useful lifecycle will vary depending on the type of bike, riding conditions and care the bicycle receives. Competition, jumping, downhill racing, trick riding, trial riding, riding in severe conditions or climates, riding with heavy loads or any other non-standard use can substantially shorten the useful product lifecycle and is not recommended. Any one or a combination of these conditions may result in an unpredictable failure that is not covered by this limited warranty. All bicycles and frame sets should be periodically checked by an authorized dealer for indications of potential problems, impropriate use and/or abuse. These are important safety checks and may help prevent accidents, bodily injury to the rider and a shortened product cycle.

THIS IS THE ONLY WARRANTY MADE BY SUNDAY BIKES. THERE ARE NO OTHER WARRANTIES. ANY WARRANTY THAT MIGHT OTHERWISE BE IMPLED BY LAW INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED STRICTLY TO THE APPLICABLE LENGTH OF THIS LIMITED WARRANTY.

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Sunday Bikes
13502 Pumice St.
Norwalk, CA 90650

Phone: (512) 382-9973
Fax: (512) 297-2476
Email: INFO@SUNDAYBIKES.COM
Contact & Info: CLICK HERE
Warranty Info: CLICK HERE

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USA / CANADA / INTERNATIONAL